In the third episode of our Crisis Management webcast series, Philip Palaveev addresses how G2 leadership can maintain the spirit and optimism of their teams who are experiencing rapid and disorienting changes as their firms adjust to the “new normal” in the wake of COVID-19.
Speaking in a Storm
Communicating during times of crisis requires a very thoughtful approach and presents additional pressure and challenges on a leader to find the right words and the right tone of voice to deliver the bad news but still reassure both clients and team members.
It Takes a Village: The Benefits of External Training Programs
Most firms only use “ad hoc training” but there are significant benefits to investing in sending professionals to more formal training programs.
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