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Remember, Clients Can See You

November 4, 2020

The fundamentals of good communication do not change simply because there is a camera involved. The limitations of virtual communications make it even more important that we present ourselves and our insights with an additional level of thoughtfulness and care.

Tags: best practices, client relationships, communication, COVID-19

Why The All-Virtual World Won’t Work

September 2, 2020

Since people have continued to be productive online during the pandemic, there is a strong temptation to conclude that we don’t need in-person interactions anymore. But when things go back to normal, we can’t forget that in-person meetings have always been fundamental to our client relationships.

Tags: best practices, client relationships, communication, COVID-19




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