The fundamentals of good communication do not change simply because there is a camera involved. The limitations of virtual communications make it even more important that we present ourselves and our insights with an additional level of thoughtfulness and care.
Why The All-Virtual World Won’t Work
Since people have continued to be productive online during the pandemic, there is a strong temptation to conclude that we don’t need in-person interactions anymore. But when things go back to normal, we can’t forget that in-person meetings have always been fundamental to our client relationships.
A Case Study in Client Relationship Management: The Greek Island Situation
How would you approach a no-clear-cut client relationship situation? Read the case study and take the survey to tell us how you would approach the relationship.
Finding Chemistry For Rainmakers And Team Players
For a firm to thrive, it needs to intentionally balance the needs of star performers with those of the team.