Among consumers with over $100,000 in income, “Who can I trust?” is the fundamental question all investors ask. That said, there are significant differences in who they ask this question to based on their wealth, age, gender and sources of wealth.
Why People Fire Advisors
Though most consumers have never worked with an advisor, the advisory industry has already managed to disappoint close to a quarter of its potential clients—those who’ve had an advisor, left and never come back.
Remember, Clients Can See You
The fundamentals of good communication do not change simply because there is a camera involved. The limitations of virtual communications make it even more important that we present ourselves and our insights with an additional level of thoughtfulness and care.
Why The All-Virtual World Won’t Work
Since people have continued to be productive online during the pandemic, there is a strong temptation to conclude that we don’t need in-person interactions anymore. But when things go back to normal, we can’t forget that in-person meetings have always been fundamental to our client relationships.
A Case Study in Client Relationship Management: The Greek Island Situation
How would you approach a no-clear-cut client relationship situation? Read the case study and take the survey to tell us how you would approach the relationship.
Finding Chemistry For Rainmakers And Team Players
For a firm to thrive, it needs to intentionally balance the needs of star performers with those of the team.