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Remember, Clients Can See You

November 4, 2020

The fundamentals of good communication do not change simply because there is a camera involved. The limitations of virtual communications make it even more important that we present ourselves and our insights with an additional level of thoughtfulness and care.

Tags: best practices, client relationships, communication, COVID-19

Why The All-Virtual World Won’t Work

September 2, 2020

Since people have continued to be productive online during the pandemic, there is a strong temptation to conclude that we don’t need in-person interactions anymore. But when things go back to normal, we can’t forget that in-person meetings have always been fundamental to our client relationships.

Tags: best practices, client relationships, communication, COVID-19
Champaigne photo by Anthony DELANOIX on Unsplash

A Case Study in Client Relationship Management: The Greek Island Situation

August 27, 2019

How would you approach a no-clear-cut client relationship situation? Read the case study and take the survey to tell us how you would approach the relationship.

Tags: client relationships, G2

Finding Chemistry For Rainmakers And Team Players

August 5, 2019

For a firm to thrive, it needs to intentionally balance the needs of star performers with those of the team.

Tags: business development, client relationships, practice management




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